dkk33 Terms and Conditions

dkk33 ("we", "our", "platform") is a provider of online casino and sports betting services. These terms and conditions ("Terms") set out all conditions applicable between dkk33 and the registered user ("you", "member", "player").

• These Terms shall be interpreted and applied in accordance with Bangladeshi law.
• Accessing the platform through our website, mobile app, or any other digital channel automatically brings these Terms into effect.
• If you disagree with any part of these Terms, stop using the platform immediately and contact our support team.
• These Terms form a complete agreement together with our Privacy Policy and Responsible Gaming Policy.

2.1 Age Requirement

You must be at least 21 (twenty-one) years of age to open an account with dkk33. We strictly prohibit registration by minors. We may at any time request a government-issued identity document to verify your age.

2.2 Registration Requirements

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• All information provided at the time of registration must be accurate, complete, and up to date.
• If an account is opened with false information, it may be immediately terminated and any deposited funds may be forfeited.
• It is entirely your responsibility to ensure that using our platform is lawful under your local laws.

It is your responsibility to keep your account login details (username and password) strictly confidential. Allowing any third party to use your account is strictly prohibited.

• If you notice any unauthorised access or suspicious activity on your account, notify our support team immediately.
• All transactions carried out on your account are considered your own responsibility, unless you have notified us of a breach in a timely manner.
• Use a strong password and change it regularly.
• Avoid logging in on public Wi-Fi or shared devices.

4.1 Deposits

dkk33 currently accepts deposits via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200. Deposited funds are generally credited to your account instantly.

• Only use a payment method registered in your own name.
• Depositing funds from a third-party account or card is prohibited.
• Keep the transaction reference number as proof of your deposit.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawal requests are generally processed within 5 to 30 minutes. Withdrawals must be made using the same payment method used for the deposit.

• Additional identity verification may be required for large withdrawals.
• Withdrawals may be held if the wagering requirements of an active bonus have not been met.
• dkk33 reserves the right to suspend withdrawals in cases of suspicious activity.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. To receive this bonus, the bonus amount must be wagered 20 times (20x).

5.2 General Bonus Terms

• Each bonus offer has its own terms and conditions, which will be communicated at the time the offer is received.
• A bonus may only be claimed once per account, per household, or per device.
• If a withdrawal is made before the wagering requirements are met, the bonus will be cancelled.
• dkk33 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• Bonuses will be forfeited in cases of abuse or fraudulent use of bonus offers.

5.3 VIP Program

dkk33's VIP program has 4 tiers:

• Bronze — weekly cashback of up to 0.2%
• Silver — weekly cashback of up to 0.4%
• Gold — weekly cashback of up to 0.6%
• Platinum — weekly cashback of up to 0.8%

Based on regular and active participation, you may be promoted to a higher tier.

dkk33 believes in responsible gaming. We want our platform to remain safe and enjoyable for everyone. We provide various protective measures to ensure that gaming never becomes a source of problems.

• You can set daily, weekly, or monthly deposit limits on your own account at any time.
• Contact our support team to access the self-exclusion option.
• If you feel that gambling is causing financial or mental difficulties, seek help immediately.
• Visit our Responsible Gaming page to learn more.

The following activities are strictly prohibited and may result in immediate account termination:

• Creating multiple accounts or managing another person's account.
• Collecting bonuses or promotions through fraudulent means.
• Operating games with the help of bots, automated software, or artificial intelligence.
• Sending hacking tools, viruses, or any other harmful code.
• Using the platform for money laundering or illegal transfer of funds.
• Fraudulent agreements or collusion with other players.
• Searching for or exploiting vulnerabilities or errors in our system.
• Spreading false, misleading, or offensive content.

All content, logos, designs, software, databases, and other materials published on the dkk33 platform are the intellectual property of dkk33 or its licensors.

• Copying, distributing, or modifying any of our content without prior permission is prohibited.
• Limited permission is granted to view the platform for personal, non-commercial use only.
• Content from third-party game providers remains the property of those providers.

To the maximum extent permitted by law, dkk33 will not be liable for the following:

• Games being interrupted due to loss of internet connection or technical issues.
• Loss caused by your own negligence or by a third party.
• Services being disrupted due to unforeseen circumstances such as natural disasters, government restrictions, or changes in law.
• Loss resulting from a security breach on your device or network.

However, we will always make every effort to ensure the security and reliability of our platform.

10.1 Termination by the User

You may close your account at any time by contacting our support team. Before closing the account, any active wagering requirements must be completed and your balance must be withdrawn.

10.2 Termination by dkk33

dkk33 may terminate or suspend an account in the following cases:

• In the event of a breach of these Terms.
• In the event of fraudulent or suspicious activity.
• In the event of false identity or documents being provided.
• In the event of legal or regulatory obligations.

In the event of any dispute or complaint, please contact our support team first. We will review your complaint within 48 hours and endeavour to respond.

• Use our complaints process as the first step in resolving any dispute.
• Send a full description of your complaint along with supporting evidence via live chat or email.
• In disputes regarding game outcomes, server logs and game records will be considered final evidence.

dkk33 reserves the right to modify these terms and conditions at any time. We will notify you in advance of any significant changes.

• Continuing to use the platform after changes to the Terms have been made will be considered acceptance of the new Terms.
• You are advised to review this page regularly.
• The date on which changes take effect will be noted at the top of the page under "Last Updated".

If you have any questions or comments about these terms and conditions, please get in touch with us:

• 24/7 Live Chat Support — in Bengali
• Email: [email protected]

Our support team is always ready to serve you and committed to answering any questions you may have.